Shipping policy

At Coffitee, we strive to ensure that your orders are delivered to you in a timely and secure manner. This Shipping Policy outlines how we handle shipping and delivery for orders placed through our online store.

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Please note, during peak times such as holidays or product launches, processing times may take longer.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location and order weight.

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-3 business days.

Please note that delivery times are estimates and may vary based on location and external factors like shipping carrier delays.

3. International Shipping

We currently ship to [list of countries/regions]. Shipping rates for international orders will be calculated at checkout.

  • Customs, Duties, and Taxes: Coffitee is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.

5. Delivery Issues

  • If your order arrives damaged or is lost in transit, please contact us immediately at [Email Address] with your order number and details. We will work with the shipping carrier to resolve the issue.
  • If the package is marked as delivered but you have not received it, we recommend checking with neighbors, your local postal service, or the shipping carrier.

6. Shipping Restrictions

  • We do not ship to P.O. boxes.
  • Certain products may have shipping restrictions due to regulations or size.

7. Shipping Delays

Unforeseen circumstances such as natural disasters, holidays, or logistical issues may cause delays. We will notify you via email if there are any significant delays in shipping your order.